- How do I get Free Shipping?
- How long will my order take to get to me?
- Will I have to pay customs or import charges for my order?
All orders from within the EU are free from any customs charges. If you order from outside the EU these charges must be paid by the recipient of the package. Unfortunately we have no control over these charges, and cannot advise what the cost will be as customs policies and import duties vary widely from country to country. A quick google search of your particular countries import duties will give you a good idea of what to plan for.
- How can I pay?
We take payments via Paypal for which you are covered by Paypal Buyer Protection insurance and UK Law. You do not need a Paypal account to pay via Paypal.
- Is there a store near me where I can buy Aerosphere clothing?
To keep the brand exclusive we have decided not to mass retail our clothing. We have however partnered with some stores in our home town, Cape Town, that we feel are a good match.
- An item that I really want is sold out. How can I order it?
Email us at: firstname.lastname@example.org. Some items we make are specifically Limited Edition, but we are always going to take your request and do our best to offer a solution.
- Can I return a product?
- What’s the best way to wash my new apparel?
We only use high quality fabrics, so it's best to wash your clothing in cold water and avoid using softeners. Air dry all items as tumble drying can significantly shrink your garment. Iron inside out on a low to medium heat setting without the use of steam. Do NOT iron directly onto the design.
Downhill Jerseys and Boardshorts especially, should NOT be tumble dried. This can damage the garment and the rubber detail label that's stitched on, and NEVER iron a Downhill Jersey.
- Can I get my video featured on the blog page?
Send us the link to the video and we will review it:
If it fits well with our page and is considered to be Aerosphere like, then we will email you with confirmation. You’ll be listed as a contributor, and then you can add comments below the video and share the link with friends.