Frequently Asked Questions
Version 2.0 · Effective 23 July 2026
Short answers here. Where there's more to it, we point you at the page that holds the detail rather than burying a policy in a paragraph.
Ordering
How long until my order arrives?
Stock eyewear is dispatched within one to two working days. Air, Pro and Max builds are cut to your frame and dispatched within three working days in almost every case. Delivery inside South Africa is a further two to three working days, and it's free. International delivery runs 5 to 10 working days once the parcel leaves us. Full detail on the Shipping & Delivery page.
Do you ship internationally?
Yes, worldwide. Your rate is calculated at checkout before you pay. Import duties and taxes are set by your country and payable by you on arrival.
What does shipping cost in South Africa?
Nothing. Free courier on every order, anywhere in the country, with no minimum spend.
What payment methods do you accept?
Major credit and debit cards, including international cards. Payments are processed by our payment provider over an encrypted connection, and we never see or store your card details.
Can I change or cancel my order?
Yes, as long as it hasn't shipped and, for an upgraded lens, as long as cutting hasn't started. Email us straight away with your order number.
Lenses and fit
What's the difference between Lite, Air, Pro and Max?
Lite is our stock polycarbonate lens, in the frame as standard. Air, Pro and Max are upgrades, cut and fitted to your frame, adding polarisation, better optical clarity and tougher materials as you go up. Every one of them is built to be worn hard.
Which lens should I buy first?
If you haven't had the frame on your face, buy the Lite. You get 14 days to check the fit and send it back if it's wrong. Once you're happy with the frame, we'll fit Air, Pro or Max into it. Upgraded lenses are cut to your frame and can't come back, so this is the order that costs you nothing to get wrong.
Do you do prescription lenses?
No. We supply frames and non-prescription lenses only. You're welcome to have prescription lenses fitted to an Aero Sphere frame by your own optometrist, but that work isn't ours and it isn't covered by our warranty.
Which size will fit me?
The fastest method is the three numbers printed inside the temple of a pair you already own and like. Send them to us with your shortlist, or send a straight-on photograph of your face, and we'll tell you which frames work. It costs us a minute and saves you a return.
Can the fit be adjusted?
Yes, by us or an authorised partner. Don't heat and bend a frame yourself. It stress-whitens the polymer and it voids cover on that component.
Care
How do I clean them?
Rinse under cool water first, always. Wiping a dry, dusty lens is what scratches it. Then Chemical X and the microfibre bag. Never alcohol, acetone, glass cleaner, dish soap, paper towel or a shirt hem. Full instructions on the Product Care page.
Do I really need Chemical X?
It's formulated for our coatings, which is why we make it rather than pointing you at something off a shelf. If you don't have it, cool water and the microfibre bag is the correct fallback. Never a substitute chemical.
What's the one thing that damages eyewear most?
Wearing it on your head. It gets forgotten up there, and the first low branch or bend to pick something up sends it to the ground, lens first. More customers replace eyewear for that than for any other reason.
After you've bought
Can I return them if they don't suit me?
A Lite pair, yes. 14 days from delivery to check the fit, indoors, complete and unmarked, for a full refund or a swap. Air, Pro and Max lenses are cut to your frame and can't come back for change of mind. See Returns & Exchanges.
What does the warranty cover?
Manufacturing defects. Lifetime on frames, two years on Pro and Max lenses, one year on Air and Lite. It doesn't cover scratches, impact damage or wear. Full terms on The Wingman Warranty page.
My lens is scratched. Is that covered?
No. Abrasion is a wearing part doing its job in front of your eye. Coating failure is different and it is covered, so if you can't tell which you're looking at, send us photographs and we will. If it was an accident, ask about Hard Landing.
What's Hard Landing?
You destroyed a pair and it isn't our fault. Sat on, crashed, reversed over. Send the wreck back and we'll replace it at 25% off retail, once per product. We'd rather get you flying again than lose you.
Where do I track my order?
Your shipping confirmation email carries the tracking number. If it's been longer than the estimated window, email us with your order number and we'll chase the courier ourselves.
Everything else
Do you have a physical store?
No. We sell direct and online only, which is a large part of why the optics cost what they do rather than what a retail markup would make them cost.
How do I complain?
Email support@aerospherevision.com. We acknowledge within one working day and we read everything ourselves. If we can't resolve it between us, you can take it to the Consumer Goods and Services Ombud at no cost to you, on 0860 000 272 or info@cgso.org.za.
Press, partnership and stockist enquiries
support@aerospherevision.com, marked for Jason.
Still stuck?
Email support@aerospherevision.com, or WhatsApp +27 74 123 5069 if you're in South Africa. Monday to Friday, 08:00 to 16:00 South African time.