Shipping & Delivery
Version 2.2 · Effective 23 July 2026
The short version
Free shipping on every order inside South Africa. No threshold, no main-centre exclusions, no fine print. Most orders leave us within three working days and reach you two to three working days after that.
We ship worldwide. International delivery normally runs 5 to 10 working days once the parcel is on its way, and rates are calculated at checkout for your address before you pay.
South Africa
| Service | Timeframe | Cost |
|---|---|---|
| Stock eyewear and accessories | Dispatched within 1 to 2 working days | Free |
| Courier, anywhere in South Africa | 2 to 3 working days once dispatched | Free |
| Air, Pro and Max builds, cut to your frame | Dispatched within 3 working days in almost every case | Free |
Why an upgraded lens takes a little longer
Air, Pro and Max lenses are cut and fitted to your specific frame rather than pulled off a shelf. We hold blanks for most lenses, so that work is usually the only thing standing between your order and the courier, and it is done within three working days.
Where a particular tint or coating has to come in first, we tell you when you order and we keep you posted. We would rather give you a date we can hold than a fast one we cannot.
Shipping worldwide
We ship anywhere. Your rate is calculated at checkout for your address before you pay.
Allow 5 to 10 working days for international delivery once the parcel leaves us. That leg is the one part of the journey we don't control. Customs queues, airline capacity and local last-mile services all move at their own pace, and no honest brand can promise otherwise.
What we can control, we do. We use the fastest courier services available on each route rather than the cheapest, everything is tracked end to end, and if a parcel stalls we chase it ourselves rather than sending you a tracking link and wishing you luck.
So we ask you to bear with us. You're waiting on eyewear built to your specification, not something pulled off a shelf, and we're getting it to you as fast as the world will let us.
Import duties, taxes and customs charges are set by your country and are not included in what you pay us. They are payable by you on arrival. We can't calculate them in advance, and we can't refund them if a parcel is refused, so it's worth checking your country's rules before you order.
When your order ships
Orders placed over a weekend or a South African public holiday are picked up on the next working day.
You get a shipping confirmation with a tracking number the moment your parcel leaves us. If it hasn't arrived by the end of the estimated window, email support@aerospherevision.com with your order number and we'll chase the courier ourselves.
Delivery problems
Nobody there
The courier will attempt delivery and then hold the parcel at their depot. If it goes unclaimed and comes back to us, we'll contact you and arrange a re-delivery.
Wrong address
We ship to the address you enter at checkout. If it's wrong, tell us as soon as you can and we'll correct it before dispatch. Once a parcel is on the road we can't redirect it, and a return and resend is charged at cost.
Lost or damaged in transit
Risk stays with us until the parcel is delivered to you. If it arrives damaged, photograph the packaging before you open it any further and email us within 7 days. If it never arrives at all, tell us and we'll replace or refund it. You are not expected to argue with a courier on our behalf.
Returns
Returns go to our fitting partner, not to the office. Terms, timeframes and the return address are on the Returns & Exchanges page. Get a reference number from us before you post anything.
Contact
Aerosphere (Pty) Ltd, trading as Aero Sphere
Registration number 2013/185168/07
Unit E304, The Residence, Devonbosch Estate, 1 Bottelary Road, Stellenbosch, Western Cape, South Africa
Email: support@aerospherevision.com
WhatsApp (South Africa): +27 74 123 5069
Hours: Monday to Friday, 08:00 to 16:00 South African time